Wolt-UP

The story behind the project

Wolt places employees at the center and believes in their professional and personal development. Therefore, Wolt wanted to give employees the opportunity to acquire the tools needed to grow and become highly skilled employees who will become Wolt's next leaders.

Our goals

To strengthen the employee's connection with the organization.

To create highly skilled employees for future promotions.

Develop employees personally and professionally, focusing on those who are motivated and see themselves advancing and growing within the organization.

From concept to creation

One of our goals was to create an exclusive development program that would generate buzz. Additionally, we wanted the program to feel intimate and

participant-focused.

12

weeks, with each session held biweekly to allow employees to maintain their regular work pace.

6

Sessions where participants will receive professional tools and soft skills. Each session is 4 hours long.

12

Participants to ensure the learning experience is as ideal and high-quality as possible.

The sessions

We wanted to incorporate both professional tools and soft skills in each session to create an enriching, diverse, and developmental program.

We selected the most relevant and critical topics for the personal and professional development of the employees.

opening session

Opening and Group Introduction

An opportunity for participants to get to know each other and set the tone for

the program.

Introduction to the Organization's Departments

An overview of the business strategies and operations of key departments, including HR, Operations, Restaurant Department, Retail, and Marketing.

Panel with Role Holders

A 40-minute Q&A panel with shift role holders, focusing on their roles, daily challenges, and responsibilities.

Day in a life

A 4-hour experience where employees can join a role holder of their choice within the organization to observe and gain insight into the nature of the role, its challenges, and daily operations.

Feedback & Presentation

Feedback Techniques

Hot and cold feedback, along with tips for delivering effective feedback.

Public Speaking

Conveying messages to an audience effectively.

Presentation Building

Designing slides, organizing content in a presentation, and basic design principles.

Skills & Interview

Me vs. the Four Life Arenas

How the skills I acquire in different areas of life can serve me in my career.

Skills Assessment

Identifying my strongest skills, those that need improvement, and the skills required for various roles.

Interview Preparation

Tools for succeeding in a job interview, storytelling techniques, and practical simulations.

Transition to managerial role

Transition to Managerial Role

Shifting to a managerial mindset, positioning yourself as a managerial figure, and operating effectively in a managerial capacity.

Cross-Department Collaboration

Working effectively with various interfaces within the company as a managerial figure.

Managing My Team Members Who Are Friends

How to manage my teammates who are also friends, handling complex situations, and providing constructive feedback.

Familiarization with Company and Call Center KPI'S

Understanding the KPI'S and managing shifts in alignment with those objectives.

closing session

Presentation of Personal Projects

Each participant will present the personal project they developed throughout the program.

Feedback

A feedback round where participants provide input on the project.

Certificate Distribution

Awarding of completion certificates.

The personal Assignment

Each participant received a personal assignment.
The assignment consists of five parts, with each part corresponding to a workshop session.
Participants will build their personal assignments throughout the program and create a presentation to showcase at the end of the project, demonstrating the tools and skills they acquired during the program.